QUESTIONS & ANSWERS
The details, without the mystery.
Find clear answers about guest games, accounts, fictional credits, interrupted rounds and your play controls.

Is Btacumen completely free?
Yes. Games use fictional Play Credits, starting with 100,000 for a new profile. You cannot buy, sell, transfer or redeem these credits. There are no cash prizes or prizes of value.
Who can play at Btacumen?
Btacumen is for people in the United Kingdom aged 18 or over. Confirm your location and age before guest play or registration. A free account requires your own email address, screen name, date of birth and acceptance of the Terms of Use.
Which games can I try as a guest?
Books of Living Ember, The Last Sunset Train and The Seven Fruit Cabinet are complete guest games, with their normal controls and features. A free account opens the other 117 games. Guest access belongs to the current browser session and is not a recoverable account.
Try a guest gameWhat happens when I open a Preview?
A Preview is a separate demonstration of the real game presentation. It does not spend or award your credits, record a personal round or change game progress. Demonstrated features illustrate animation and are not predictions of what your next round will do.
Where can I find more free credits?
Open Free Credits to see the daily grant, optional activities and their eligibility. A low-balance refill is available once every 24 hours below 100 Play Credits, after any saved bonus has finished. Claims are optional and appear in your credit activity.
See Free CreditsWhat should I do if a round is interrupted?
Return to the same game and use its retry control. A recorded round is recovered using its saved identifier, without paying for that same round twice. If a bonus is waiting for a choice, finish it before starting a different game.
Who can see my programme and notes?
Only you through your signed-in account. A programme holds three to five distinct games, their order and a private note. Spark Marks notes also stay private. Saving a programme or a note does not change a game outcome or earn credits.
How do I keep a game in my favourites?
Sign in and select the heart on a game card. Select it again to remove the game. The Favourites filter in Games shows the games currently saved to your account, and your profile provides a direct route back to them.
Can I make games quieter or reduce motion?
Yes. Open your profile to choose sound, volume, motion, visual quality, text size and contrast. Sound starts off. Presentation choices affect how a game feels, without changing its recorded outcomes.
Presentation preferencesWhat is the difference between a reminder and a break?
A reminder prompts you after 15, 30, 45 or 60 minutes and can be dismissed. A fixed account break blocks play until the selected end time and cannot be shortened. Activate a break directly in Player Care; sending a support request does not activate one.
Open Player CareHow do I recover account access?
Use Forgotten your password on the sign-in page and enter the address attached to the account. A recovery link is one-use and expires after 30 minutes. Changing a password signs out other sessions; it does not cancel an active account break.
Why are play cost and game award separate entries?
Your credit activity records each change and the balance after it. The play cost uses the chosen play level; an award is a separate recorded change. Free grants and refills appear under their own labels so you can follow what happened.
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