Let’s get it sorted.

SAVE A REQUEST

Tell us what happened.

Include the game name, approximate time and the action you were taking. You can find recorded rounds in your credit activity. Never send a password or payment details.

Your request receives a reference. Keep it if you contact us again at concierge@btacumen.com.

A round stopped halfway.

Return to the same game. Retry the saved request to recover its recorded result. If a bonus is waiting for a choice, finish it before starting another round.

My credits changed.

Open Profile and inspect credit activity. Play cost, award and free grants have separate entries and the resulting balance.

I cannot sign in.

Check the address and password, then request a recovery link if needed. An active account break cannot be shortened by recovery.

I want to stop playing.

Open Player Care for immediate account breaks. Support requests do not activate a break; the dedicated form does.

The game is slow.

Try a lower visual-quality setting and quieter motion from Profile. Keep one game open at a time, and let any saved round reconcile before retrying.